Shipping policy

Welcome to cmercpay! We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy below to understand how your orders will be processed and delivered.

1. Order Processing Time

• Standard Processing: Most orders are processed within 1-3 business days of receiving your order.
• Order Status: You will receive an email notification once your order has been shipped with tracking information.
• Processing Hours: Orders placed after business hours or on weekends/holidays will be processed the next business day.

2. Shipping Times

• Domestic Shipping: Delivery typically takes 7-10 business days for domestic orders.
• International Shipping: For international orders, delivery can take 10-15 business days.
• Remote Areas: Delivery times may vary for remote or rural areas.

3. Shipping Costs

• Calculated at Checkout: Shipping costs are calculated based on the weight and destination of your order during the checkout process.
• Free Shipping: We offer free standard shipping on all orders over a certain amount (details available at checkout).
• Express Shipping: Express shipping options are available at an additional cost for faster delivery.

4. Shipping Regions

• Global Shipping: We ship to most countries around the world.
• Shipping Options: During checkout, you can select your preferred shipping method and provider.
• Restrictions: Some items may have restrictions on shipping locations due to size, weight, or local regulations.

5. Address Verification

• Detailed Address: Ensure that you provide a complete and accurate shipping address, including postal code, to avoid delivery issues.
• Address Updates: If you need to update your address after placing an order, please contact us immediately.
• Recipient Information: Include any specific instructions or recipient details in the comments section at checkout.

6. Tracking Your Order

• Tracking Number: Once your order is shipped, you will receive a tracking number via email.
• Carrier Website: Use the tracking number to monitor your shipment's progress on the carrier's website.
• Delivery Confirmation: We recommend signing up for delivery confirmation notifications to stay informed about your order's status.

7. Customs and Duties

• International Orders: Customers are responsible for any customs duties, taxes, or fees associated with their purchase.
• Customs Declarations: We declare the full value of the package on customs forms to comply with international laws.
• Duty Fees: Contact your local customs office for information on potential charges and procedures.

8. Handling Delays

• Weather Conditions: Severe weather conditions can cause temporary delays in transit times.
• Customs Holds: Customs inspections and holds can impact delivery schedules.
• Remote Areas: Deliveries to remote or hard-to-reach areas may experience longer transit times.

9. Lost or Stolen Packages

• Contact Carrier: If your package is lost or stolen, contact the carrier directly with your tracking number.
• Claims: File a claim with the carrier for reimbursement or replacement.
• Customer Support: If you need assistance with a lost package, reach out to our customer service team.

10. Return to Sender Packages

• Incorrect Address: Packages returned to sender due to an incorrect address will require reshipping at the customer's expense.
• Refused Deliveries: Packages refused upon delivery will incur return shipping charges.
• Reshipment Fee: A reshipment fee may apply if the package needs to be resent.

11. Special Instructions

• Gift Messages: Add a gift message during checkout if you are sending an item as a gift.
• Delivery Instructions: Provide any special delivery instructions (e.g., leave with neighbor) in the comments section.
• Surprise Deliveries: Surprise deliveries should include detailed instructions to ensure successful delivery.

12. Environmental Impact

• Eco-Friendly Packaging: We strive to use environmentally friendly packaging materials whenever possible.
• Carbon Footprint: Consider selecting eco-friendly shipping options to reduce your carbon footprint.
• Recycling: Recycle packaging materials to minimize waste and environmental impact.

13. Privacy and Security

• Secure Packaging: We ensure that all packages are securely packed to protect your items during transit.
• Confidentiality: Sensitive orders are discreetly packaged without any identifying information.
• Data Protection: Your shipping information is protected in accordance with our privacy policy.

14. Contact Information

• Email Support: For any questions or concerns regarding your shipment, please contact us at clm@radiantclothx.com.

By following these guidelines, you can ensure a smooth shipping experience with cmercpay. Thank you for shopping with us, and we look forward to serving you again!