Return policy

Welcome to cmercpay! We strive to ensure your satisfaction with our products. If you are not completely satisfied, we offer a straightforward return policy. Please read the following terms and conditions to understand your options regarding returns and refunds.

1. Return Eligibility

• Time Frame: You can request a return within 30 days of receiving your item.
• Condition: The product must be unused, in its original packaging, and in resellable condition.
• Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt.

2. Return Process

• Initiate Return: Contact our customer service at clm@radiantclothx.com to start the return process.
• Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number.
• Shipping: You are responsible for the return shipping costs unless the return is due to our error.

3. Refund Processing

• Inspection: Once we receive the returned item, it will undergo a quality inspection.
• Approval: If the item meets our return criteria, we will approve the refund.
• Processing Time: Refunds are processed within 7 business days after the returned item is received.

4. Refund Timing

• Bank Processing: The actual refund timing may vary depending on your bank or financial institution.
• Possible Delays: Several factors could affect the refund timing, including weekends, holidays, and banking processes.
• Notification: You will receive an email notification once the refund has been processed.

5. Shipping Charges

• Non-Refundable: Shipping charges are generally non-refundable unless the return is due to our mistake.
• Exceptions: In cases where we provide a prepaid return label, the cost will be deducted from the refund amount.
• Original Shipping Costs: If you return an entire order, we will refund the original shipping costs if applicable.

6. Exchanges

• Product Availability: If you wish to exchange an item, please check product availability on gladvira.com.
• Contact Us: Reach out to us at clm@radiantclothx.com.com to initiate an exchange.
• New Order: Place a new order for the desired item while awaiting the return of the original product.

7. Damaged or Defective Items

• Report Issue: Contact us immediately if you receive a damaged or defective item.
• Photos/Videos: Please provide photos or videos of the issue to support your claim.
• Resolution: We will offer a replacement, repair, or refund based on the nature of the defect or damage.

8. Final Sale Items

• Non-Returnable: Certain items marked as final sale cannot be returned or exchanged.
• Clearance Items: Clearance items are typically final sale unless defective.
• Gift Cards: Gift cards are non-refundable and cannot be returned.

9. Contact Information

• Email: For any questions or concerns about our return policy, please contact us at clm@radiantclothx.com.

By adhering to these guidelines, you can ensure a smooth return process. Thank you for shopping with cmercpay, and we look forward to serving you again!